MTA Performance Indicators

New York City Transit

Subway

• Monthly Ridership
• Mean Distance Between Failures
• Weekday 24-hour On-Time Performance
• Wait Assessment
• Enroute Schedule Adherence
• Customer Accident Injury Rate

Bus

• Monthly Ridership
• Mean Distance Between Failures
• Scheduled Trips Completed
• Wait Assessment
• Enroute On-Time Performance
• Customer Accident Injury Rate
• Collision Injury Rate

Subway and Bus

• Employee Lost-Time Injury Rate

2000–2005 Annual Results

Performance Indicators of other agencies

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